Terms of Service

Last Updated: December 20, 2025

Effective Date: December 20, 2025

1. Acceptance of Terms

By accessing or using Cellify (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and [COMPANY_NAME] ("Cellify", "we", "us", or "our").

2. Description of Service

Cellify is an AI-powered Excel add-in that enables users to interact with Microsoft Excel using natural language. Key features include:

• Natural language processing of Excel commands
• Automated table creation, formatting, and data manipulation
• Chart generation and customization
• Worksheet management and protection
• Multi-language support (140+ languages)

3. Subscription Plans and Pricing

Cellify offers the following subscription tiers (prices in EUR):

Plan	Monthly Limit	Price (EUR)	Target Audience
FREE	20 messages/month	€0.00	Individual users, trial
PRO	UNLIMITED	€20.00/month	Power users, professionals
ENTERPRISE	UNLIMITED	€15.00/user/month	Companies (10+ users minimum)
SCHOOLS/ACADEMIC	UNLIMITED	€10.00/user/month	Educational institutions

3.1 Billing and Payment

• Payment Method: Subscriptions are billed through Microsoft AppSource
• Billing Cycle: Monthly (charges on the same day each month)
• Currency: EUR (Euro) primary; other currencies converted to EUR
• Taxes: Prices exclude applicable taxes (VAT, sales tax)
• Auto-renewal: Subscriptions renew automatically unless cancelled

3.2 Free Trial

• FREE plan: 20 messages/month (no credit card required)
• No automatic upgrade to paid plan
• After limit reached: upgrade to PRO or wait for next month reset

3.3 Usage Limits

• FREE plan: 20 messages per calendar month (resets on 1st day of month)
• PRO/ENTERPRISE/SCHOOLS: Unlimited messages
• Fair Use Policy: Excessive automated usage (bots, scripts) may result in throttling or suspension

4. Account Registration and Security

4.1 Azure AD Authentication

Cellify uses Microsoft Azure Active Directory (Azure AD) Single Sign-On (SSO) for authentication. By using Cellify, you authorize us to access your Azure AD profile (user ID, email, display name).

4.2 Account Security

You are responsible for:

• Maintaining confidentiality of your Azure AD credentials
• All activities under your account
• Notifying us immediately of unauthorized access

4.3 Account Eligibility

• You must be at least 16 years old to use Cellify
• You must have a valid work or school Azure AD account
• Personal Microsoft accounts (outlook.com, hotmail.com) are NOT supported

5. Acceptable Use Policy

5.1 Permitted Uses

You may use Cellify for:

• Personal productivity and data analysis
• Business operations and reporting
• Educational and research purposes
• Any lawful purpose consistent with these Terms

5.2 Prohibited Uses

You may NOT:

• Use Cellify for illegal activities or to violate any laws
• Attempt to reverse engineer, decompile, or disassemble the Service
• Use automated tools (bots, scrapers) to access the Service excessively
• Share your account credentials with others
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or harmful code
• Harass, threaten, or impersonate others
• Violate intellectual property rights
• Use the Service to spam or send unsolicited messages
• Attempt to gain unauthorized access to systems or data

6. Intellectual Property Rights

6.1 Cellify Ownership

Cellify and all related trademarks, logos, service marks, and intellectual property are owned by [COMPANY_NAME] or its licensors. You do NOT acquire any ownership rights by using the Service.

6.2 Your Content

You retain all ownership rights to your Excel files and data. We do NOT claim ownership of your content.

License Grant: By using Cellify, you grant us a limited license to:

• Process your natural language requests
• Temporarily access Excel context data (sheet names, table names) to generate actions
• Store chat history for service improvement

Important: We do NOT store your Excel file contents. Data is processed in real-time and discarded.

6.3 Feedback

If you provide feedback, suggestions, or ideas about Cellify, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without compensation or attribution.

7. Data Privacy and Security

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data.

Key Points:

• We use Azure AD SSO (no passwords stored)
• Data stored on Google Cloud Platform (GDPR-compliant)
• Encryption in transit (TLS 1.3) and at rest (AES-256)
• We do NOT sell or share your data with third parties
• You have GDPR rights (access, deletion, portability)

8. Service Availability and Support

8.1 Service Level

We strive to provide high availability but do NOT guarantee:

• Uninterrupted or error-free service
• Specific uptime percentage (no SLA for FREE/PRO plans)
• 24/7 support availability

8.2 Maintenance

We may perform scheduled maintenance with:

• 48 hours advance notice for planned downtime
• No notice for emergency maintenance

8.3 Support

• FREE plan: Email support (48-hour response time)
• PRO plan: Email support (24-hour response time)
• ENTERPRISE/SCHOOLS: Priority support (12-hour response time)

Support hours: Monday-Friday, 9:00-17:00 CET (excluding Polish public holidays)

9. Cancellation and Refunds

9.1 Cancellation

You may cancel your subscription at any time through:

• Microsoft AppSource account management
• Email request to [COMPANY_EMAIL]

Effect of Cancellation:

• Access continues until end of current billing period
• No automatic renewal after cancellation
• Downgrade to FREE plan (20 messages/month)

9.2 Refund Policy

• Within 14 days of purchase: Full refund available (EU consumer protection)
• After 14 days: No refunds for unused portions of billing period
• FREE plan: No refunds (free service)

Refund requests: Email [COMPANY_EMAIL] with subject "Refund Request"

9.3 Account Deletion

To permanently delete your account and all associated data:

• Cancel your subscription
• Email [COMPANY_EMAIL] with subject "Account Deletion Request"
• Data will be deleted within 30 days (except billing records retained for 7 years)

10. Termination

10.1 Termination by You

You may terminate these Terms at any time by cancelling your subscription and ceasing use of the Service.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms or Acceptable Use Policy
• Your payment fails or account is delinquent
• We are required by law to terminate
• We discontinue the Service (30 days notice)

10.3 Effect of Termination

Upon termination:

• Your access to Cellify will cease immediately
• All licenses granted to you will terminate
• Outstanding fees remain due and payable
• We may delete your data after 90-day retention period

11. Disclaimers and Limitations of Liability

11.1 Service "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose
• Accuracy, reliability, or completeness of AI-generated actions
• Non-infringement of third-party rights
• Uninterrupted or error-free operation

11.2 AI Accuracy Disclaimer

Cellify uses AI (Google Gemini) to interpret natural language requests. AI may occasionally produce incorrect or unexpected results. YOU ARE RESPONSIBLE FOR REVIEWING ALL ACTIONS BEFORE EXECUTING THEM IN EXCEL.

11.3 Data Loss Disclaimer

WE ARE NOT RESPONSIBLE FOR DATA LOSS OR CORRUPTION IN YOUR EXCEL FILES. ALWAYS MAINTAIN BACKUPS OF IMPORTANT DATA.

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [COMPANY_NAME] SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Business interruption or loss of use
• Damages exceeding the amount you paid in the last 12 months

12. Indemnification

You agree to indemnify, defend, and hold harmless [COMPANY_NAME], its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of:

• Poland (for Polish residents)
• European Union (for EU residents)

13.2 Dispute Resolution

Negotiation: Parties agree to attempt good-faith negotiation for 30 days before litigation.

Jurisdiction: Any disputes shall be resolved in the courts of [COMPANY_ADDRESS - CITY], Poland.

13.3 EU Consumer Protection

If you are a consumer in the European Union, you have the right to:

• File complaints with your local consumer protection authority
• Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

14. Changes to Terms

We may modify these Terms at any time. Changes will be effective:

• Immediately for non-material changes (typos, clarifications)
• 30 days after notice for material changes

Notification Methods:

• Email to registered users
• In-app notification (Excel add-in)
• Updated "Last Updated" date on this page

Continued use after changes constitutes acceptance of modified Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and [COMPANY_NAME] regarding the Service.

15.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

15.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (e.g., natural disasters, wars, pandemics, internet outages).

16. Contact Information